Listen to the right detail
Separate food, service, and atmosphere feedback so the team knows where to look.
Customer Growth
Know your regulars.
Give them a reason to return.
Learn who visits, listen to their feedback, and notice when a regular stops coming.
Follow a guest’s journey- Know who visited
- Ask permission
- Listen to feedback
- Notice a missing regular
- Invite them back
See how it works
Follow a guest’s journey.
Tap a step or play the story.
An illustrative guest story, not a real customer record.
Customer GrowthIllustrative example
Not a product screen
Not a product screen
A guest record can connect a QR order or receipt scan to a visit.
Guest journey · Example
A visit with a name
GuestAlex · Example
VisitLinked to the order
Restaurant can seeVisit history
A guest record helps connect visits over time.
Keep the guest’s permission and contact choices with their record.
Guest choices · Example
Ask before sending offers
Offers by emailGuest agreed
Text messagesNot selected
Guest’s choicesRecorded
A visit does not automatically mean permission to send marketing.
Look at food, service, and atmosphere separately. A poor visit can reach the owner quickly.
Guest feedback · Example
What went well? What did not?
Food5 / 5
Service3 / 5
Atmosphere4 / 5
Worth a closer lookService
Ask what happened. One score cannot explain the whole visit.
Compare the gap since the last visit with that guest’s usual pattern.
Return visits · Example
A regular is taking longer to return
Usual visit patternAbout once a week
Since last visitThree weeks
Owner can checkWhy the gap?
It is a prompt to investigate, not proof of a lost customer.
Make a relevant offer through an agreed channel. Then check whether it helped.
Return offer · Example
A thoughtful reason to come back
ChannelEmail · Permission recorded
OfferChosen by the restaurant
Follow-upCheck return visits
Next questionDid it help?
Klicc keeps rewards and their value visible too.
1 / 5
Make the next visit part of the story.
A meal ends. The relationship can continue, with permission and a useful reason to return.
Notice a change
See which regulars are taking longer than usual to come back.
Check the offer
Track return visits and reward value, so offers have a clear cost and purpose.
What you can see
What would you like to know about your guests?
Start with a simple question.
Who has stopped coming as often?
- Their normal gap between visits
- How long since the last visit
- Which guests need a closer look
What needs attention?
- Food scores
- Service scores
- Atmosphere scores
Did the invitation help?
- Was the guest contacted with permission?
- Did they return?
- What did the reward cost?
Make a good visit
the start of something.
See how guest records, feedback, and return offers work together.
Book a Demo It all starts with a Klicc.
All-in-one Restaurant Management System, built by Innovex Solutions for Philippine restaurants, cafes, bars.
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